Finding a Specific Product

Comwarehouse allows you to search for a product or browse through our categories to find an appropriate product to meet your needs.

You may search for your product four different ways.  The dropdown in front of the search box located at the top of all pages lets you choose from the four options: search by keyword, search by item number, search by item name, or search by item description.  Just select a search option, type your search term in the search box, and click the Find button.

In addition, you may browse through our catalog via the interactive menu under ALL CATEGORIES located to the right of the search box.  You can use this interactive menu to narrow your browse with the given choices.  Clicking an option will either expand your choice or display all products within the chosen category.  Browsing provides a way for you to view products and see related items without knowing specifically what you may want.

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Order Status

To check the status of an order, simply click the STATUS tab located just under the Comwarehouse logo.

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Privacy Policy

The privacy statement of Comwarehouse, as it applies to consumers and customers, is that we are completely committed to keeping your personal business confidential and disclosing to you exactly how we collect, use, and share your information. We place the highest priority on protecting and keeping your personal information secure.

We restrict access to non-public personal information about you only to those employees who need this information in order to provide products or services to you. We maintain high standards of physical, electronic, and procedural safeguards to guard your non-public personal information.

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Return Policy

Comwarehouse strives for 100% customer satisfaction.

If for any reason you are not satisfied with your purchase, Comwarehouse is committed to making it right for you.

YOU WILL REQUIRE AN RMA NUMBER IN ORDER TO RETURN ANY MERCHANDISE TO COMWAREHOUSE.

Before contacting Comwarehouse have your SALES RECEIPT ready and have the product item with you. Then contact Comwarehouse by emailing us at returns@comwarehouse.com or by calling 419.794.2251 to leave a voicemail.  A Comwarehouse representative will contact you after your purchase has been reviewed.

Our Technical Support team will work with you to try and diagnose the problem and attempt a field repair if possible. If the Item requires service by the manufacturer, then you will be provided with a Return Authorization number.

Comwarehouse accepts returns on merchandise within 30 days from the original date of invoice. Original shipping charges are not refunded on returned items unless there was an error on our part. Customers are responsible for all shipping charges for returning items back to Comwarehouse, unless there was an error on behalf of Comwarehouse.

Comwarehouse is not under any obligation to credit, refund or exchange items solely by issuing a RMA number to you. We will process your request and notify you as soon as possible.

Refused or Unwanted Shipments:

Within 30 days from the invoice date; you may refuse and return merchandise for any reason. However, there will be a 15% restocking fee. Freight charge will not be refunded.

We'll need the following to authorize the return:
- Customer Information
- Original Date of Purchase
- Invoice number & Product Information
- Nature of the problem

All returns must have a pre-authorized Return Merchandise Authorization (RMA) number. This can be done by printing of the RMA Request Form, (which can be found on the link at the bottom of the Home Page). Fill it out completely, making sure you have all the fields accounted for and either email it to returns@comwarehouse.com or fax it to us at 309.404.3467. This number is printed on the RMA Request Form.

Comwarehouse will email you or fax you an RMA Authorization number, along with the shipping address for the items to be returned to.

Comwarehouse is not responsible for any damage or loss that may occur during return shipment. For your own protection, you may wish to insure your return package. Please note that items such as ear buds, acoustic tubes and ear inserts will not automatically be exchanged for new parts if an item needs to be replaced.

Returns within 30 days from the invoice date will be exchanged, refunded or credited to you at Comwarehouse's discretion.

Please call us if you have any questions.

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Sales terms and Conditions (Payment Options)

There is no minimum purchase. Payment is due at time of purchase, and is in US Dollars. For North American Sales we accept major credit cards including Visa and Master Card, as well as certified checks. Purchases outside of North America require wire transfers. Please call for further information.

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Setting Up an Account

Setting up an account is required to place an order.  Account creation allows Comwarehouse to remember payment, shipping, and billing information for future transactions.  After an account has been created, customers can access account information to view previous orders and check the status of an order.

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Shipping Policy

All items will be shipped via UPS Ground unless otherwise specified by customer.  Contact shipping@comwarehouse.com to discuss shipping alternatives. Shipping and handling fees will be invoiced to the customer.

Unless we experience unexpected complications, Comwarehouse will provide next business day shipping for orders received by 3pm US Eastern Standard Time.  Once an order has been processed and shipped, the Order Status will be updated to reflect the UPS tracking number.  Check the progress of your orders at any time by visiting our Order Status page.

Backorders will be shipped to the destination specified unless otherwise advised at time of order. Any complications during the shipping process will be communicated to the customer.

Your order is automatically insured up to USD $100.00 per shipment by UPS. For orders over USD $100.00, extra insurance will be added.

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Warranty Information

Comwarehouse Limited Warranty

Comwarehouse warrants each new product sold be free from material or workmanship defects, under normal consumer usage for a period of one year, or as per manufacturers warranty if longer, beginning on the date of invoice from Comwarehouse or from an authorized Comwarehouse manufacturer. This warranty does not cover physical abuse, improper maintenance, broken or exposed wires, damage from pulling on the wire, exposure to excessive voltage, tampering or attempted repair by another, other than the original manufacturer. Any of these or similar such reasons shall void the limited warranty.

This warranty is offered exclusively to the initial consumer purchaser and is not transferable. For Reasons of Hygiene, we are unable to extend our LIMITED WARRANTY to wearable parts such as, Ear Buds, Foam Pads, Acoustic Tubes and Molded Gel Ear Inserts.

Comwarehouse shall have no obligation to repair or replace any product resulting from: normal wear, catastrophe, negligence of use (such as dropping), improper or unauthorized alterations, repairs, or use of the product in any manner for which it was not designed, or by causes external to the product. This warranty is void if the product label is defaced, altered or removed.

Repaired or replaced products are warranted for the balance of the original warranty period. All replaced parts or products become the property of Comwarehouse. In order to obtain warranty services proof of purchase in the form of a SALES RECIEPT must be returned along with the product.

THE EXPRESS WARRANTIES CONTAINED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

FOR ANY PRODUCT WHICH DOES NOT COMPLY WITH THE WARRANTY SPECIFIED, THE SOLE REMEDY WILL BE REPAIR OR REPLACEMENT. IN NO EVENT WILL COMWAREHOUSE, INC. BE LIABLE TO THE BUYER OR ITS CUSTOMERS FOR ANY DAMAGES, INCLUDING ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR THE LOSS OF PROFIT, REVENUE OR DATA ARISING OUT OF THE USE OF OR THE INABILITY TO USE THE PRODUCT.

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